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Welcome to Superco: On Shopify, a weekly bulletin to keep you up to date with Shopify Plus news and updates.
Shopify has released three new fulfilment related tasks in Flow.
When using the Shopify app on tablet, the tab bar has been replaced with a sidebar, providing quick access to important pages, sales channels, and apps.
Additional keyboard shortcuts have been added to the theme editor to unlock quick left sidebar navigation and toggling tools, such as the preview inspector, and updating the preview window width.
You can view a full list of the available keyboard shortcuts by using ctrl + / on a PC or command + / on a Mac.
When suppliers create price lists, they can now offer retailer margins with up to 2 decimal points. Previously, suppliers could only offer margins as whole numbers (i.e 10%) but now, they can offer margins with up to 2 decimal points (i.e 10.75%).
This enhancement provides more flexibility and accuracy in pricing strategies, offering a more tailored approach for each partnership.
Within the Retailer Discovery experience, "typical margin" values will be rounded to the nearest percentage.
Shopify is improving its Markets Pro payouts communication by providing guidance on how you can unblock a stuck payout.
Because Markets Pro uses a Merchant of Record for international sales, payouts are different from domestic orders.
Before this update, if your order required an action to unblock a payout you had to contact support. Now, if a payout is blocked, you will be notified by a link in your Shopify admin which will take you to your Orders page. From there, you can view a filtered list of any blocked Markets Pro orders. If you click an individual order, you can view a banner with instructions you can follow to release the payout.
You can also identify any blocked payouts proactively in Finances / Payouts / Transactions where the payout status will read: Action Required. This status will become Pending after you have released the payout and there is a scheduled payout date.
After the payout is released, it will be processed and delivered to you on the 1, 8, 15, or 22 of the month. It must meet the criteria of being fulfilled, having a tracking number, and being scanned by the carrier.
New login requirements for the Order Status Page (Mar 21)
To enhance the security of merchant and customer information, new login requirements to the Order Status Page leverage advanced security measures to provide additional protection.
Customers can access the Order Status Page without logging in for a limited timeframe and/or number of browser visits.
After these timeout parameters have been reached, customers must provide credentials to access the Order Status Page, such as phone number, email address, order number, or by using passwordless login.
Shopify Collective product error state & recommended actions now visible to Retailers (Mar 25)
Retailers now have the ability to easily identify the status of each product across various sections, including the "Suppliers" tab and individual connections, with a specific focus on highlighting unsellable products.
Within each connection, there is a new "Errors" tab that houses products that are active on the retailer's sales channels, but currently have errors making them unsellable. These products display an alert icon with a recommended action.
The "Imported" tab has also been improved so that any unsellable products in this list display the alert icon and recommended action. Bulk actions and an "Errors" filter are available on both the "Imported" and "Errors" tabs to help facilitate the recommended actions.
The product state messages are:
Depending on the error type, retailers may need to contact the Supplier, review variant limits, or remove out-of-stock products from their store. These actionable recommendations aim to guide retailers in resolving issues promptly.
Retailers will now receive weekly emails highlighting unsellable products that require immediate attention, ensuring Retailers stay informed and can take necessary actions.
Collecting and recording partial payments (Mar 26)
You can now collect and record multiple partial payments for orders with payment terms in your Shopify admin.
With partial payments you can offer flexible payment options to your customers, let your customers pay with multiple payment methods on a single order, and collect deposits or upfront payments.
As a result of this feature, you will no longer need to specify the expected payment method when creating an order from draft. You can specify the payment method when recording the payment on an order.
Abandoned checkouts by region (Mar 27)
You can now see which country customers who abandon checkouts are from. You can also filter them based on the countries you currently sell to and the ones you don’t.
Support for auto-translating Arabic and Hebrew in Translate & Adapt (Mar 27)
You can now use auto-translation for Arabic and Hebrew in Translate & Adapt. Make sure your theme supports right-to-left text direction.
Combine multiple discounts within a single order (Mar 28)
Staff can now combine various discount types within a single order on the POS system.
This new feature empowers merchants to apply product, order, shipping, and custom discounts simultaneously, offering more flexibility and savings to their customers.
Assign staff access to specific retail locations (Mar 28)
Keep retail operations seamless and efficient with the ability to manage staff by retail location. This update enhances control on staff accessibility, leading to more organised operations.
Specify which retail location can be accessed by staff when accessing Shopify POS using their unique PINs. With this location-specific access, you can maintain tighter control over multi-location operations and preserve data integrity.
Customer receipt selection on POS (Mar 28)
Customer receipt selection at POS checkout is a powerful new way for retailers to connect with customers and gain valuable insights into their shopping behaviour.
With this feature, Shopify POS can instantly match payments from POS transactions to buyers in the Shop Pay network, allowing staff to seamlessly capture customer emails at checkout.
By unlocking this capability, retailers gain unprecedented visibility into their retail buyers. Collecting emails and marketing opt-ins from new customers is streamlined, and connecting in-store transactions to existing online shoppers is seamless—giving merchants a more accurate view of buyer behaviour across all their sales channels. With more efficient customer data collection in store, businesses can level up personalization for customers, deliver better service, and increase LTV.
Cash tracking improvements for POS (Mar 28)
Two key workflows for cash tracking in POS are now available in the POS channel in the Shopify admin.
Remotely close cash tracking sessions: Cash tracking sessions can now be closed remotely from the POS channel when you are not able to do so from the device running the POS app, increasing accuracy in reporting and avoiding stale open sessions.
Download register shift summary: The POS register shift summary can now be downloaded from the POS channel for each location, making it easier to export and analyse reports.
Checkout validation for POS checkout (Mar 29)
Capture important data in store by enforcing customer detail collection and staff attribution at checkout. The available customer details are first name, last name, email, and phone number.
When checkout validations are enabled, a prompt to add a customer or assign staff will be surfaced in the POS checkout flow. When a customer detail is ‘recommended’ the staff member will be prompted to enter the information but is able to skip and complete the sale without customer details. However when a customer detail is ‘required’ the staff member must enter the required information in order to complete the sale.
Staff attributions can be customised as automatic or manual and once turned on are required for each checkout. Checkout validation settings are configured in the Shopify admin.
Set Collective "Imported products" to "active" within the App (Apr 02)
Collective Retailers are able to set "Imported products" to "active" within their Collective connection. Retailers can select up to 30 products at a time and set them to "active", eliminating the need for Retailers to manage "imported product" status in their Core Products page.
By managing product status directly within Collective, the process of publishing products is streamlined, and go-live is much faster for Retailers.
Markets Pro: undeliverable + return to sender charges (Apr 02)
Shopify has released undeliverable state adjustments for Markets Pro labels. Merchants will see adjustments for undeliverable charges in their Payouts moving forward, with details available in Order timeline events.
When is a package deemed undeliverable?
If a package can't be delivered to a customer, then it's in an undeliverable state. The reasons for undeliverable shipments varies, but the following are some common reasons for a package to be undeliverable:
What should I expect if my package is undeliverable?
Generally, if a package is considered undeliverable, then you receive an email from Shopify Support with details on why the package is undeliverable, and the outcome for the package. In some cases, DHL Express might contact the merchant or buyer directly. The outcome for an undeliverable package might be any one of the following, which will vary depending on the carrier, the location of the package, and the reason for the undeliverable status:
These outcomes usually incur a fee, which is indicated on your next payout and in the order's timeline events.
Welcome to Superco: On Shopify, a weekly bulletin to keep you up to date with Shopify Plus news and updates.
Shopify has released three new fulfilment related tasks in Flow.
When using the Shopify app on tablet, the tab bar has been replaced with a sidebar, providing quick access to important pages, sales channels, and apps.
Additional keyboard shortcuts have been added to the theme editor to unlock quick left sidebar navigation and toggling tools, such as the preview inspector, and updating the preview window width.
You can view a full list of the available keyboard shortcuts by using ctrl + / on a PC or command + / on a Mac.
When suppliers create price lists, they can now offer retailer margins with up to 2 decimal points. Previously, suppliers could only offer margins as whole numbers (i.e 10%) but now, they can offer margins with up to 2 decimal points (i.e 10.75%).
This enhancement provides more flexibility and accuracy in pricing strategies, offering a more tailored approach for each partnership.
Within the Retailer Discovery experience, "typical margin" values will be rounded to the nearest percentage.
Shopify is improving its Markets Pro payouts communication by providing guidance on how you can unblock a stuck payout.
Because Markets Pro uses a Merchant of Record for international sales, payouts are different from domestic orders.
Before this update, if your order required an action to unblock a payout you had to contact support. Now, if a payout is blocked, you will be notified by a link in your Shopify admin which will take you to your Orders page. From there, you can view a filtered list of any blocked Markets Pro orders. If you click an individual order, you can view a banner with instructions you can follow to release the payout.
You can also identify any blocked payouts proactively in Finances / Payouts / Transactions where the payout status will read: Action Required. This status will become Pending after you have released the payout and there is a scheduled payout date.
After the payout is released, it will be processed and delivered to you on the 1, 8, 15, or 22 of the month. It must meet the criteria of being fulfilled, having a tracking number, and being scanned by the carrier.
New login requirements for the Order Status Page (Mar 21)
To enhance the security of merchant and customer information, new login requirements to the Order Status Page leverage advanced security measures to provide additional protection.
Customers can access the Order Status Page without logging in for a limited timeframe and/or number of browser visits.
After these timeout parameters have been reached, customers must provide credentials to access the Order Status Page, such as phone number, email address, order number, or by using passwordless login.
Shopify Collective product error state & recommended actions now visible to Retailers (Mar 25)
Retailers now have the ability to easily identify the status of each product across various sections, including the "Suppliers" tab and individual connections, with a specific focus on highlighting unsellable products.
Within each connection, there is a new "Errors" tab that houses products that are active on the retailer's sales channels, but currently have errors making them unsellable. These products display an alert icon with a recommended action.
The "Imported" tab has also been improved so that any unsellable products in this list display the alert icon and recommended action. Bulk actions and an "Errors" filter are available on both the "Imported" and "Errors" tabs to help facilitate the recommended actions.
The product state messages are:
Depending on the error type, retailers may need to contact the Supplier, review variant limits, or remove out-of-stock products from their store. These actionable recommendations aim to guide retailers in resolving issues promptly.
Retailers will now receive weekly emails highlighting unsellable products that require immediate attention, ensuring Retailers stay informed and can take necessary actions.
Collecting and recording partial payments (Mar 26)
You can now collect and record multiple partial payments for orders with payment terms in your Shopify admin.
With partial payments you can offer flexible payment options to your customers, let your customers pay with multiple payment methods on a single order, and collect deposits or upfront payments.
As a result of this feature, you will no longer need to specify the expected payment method when creating an order from draft. You can specify the payment method when recording the payment on an order.
Abandoned checkouts by region (Mar 27)
You can now see which country customers who abandon checkouts are from. You can also filter them based on the countries you currently sell to and the ones you don’t.
Support for auto-translating Arabic and Hebrew in Translate & Adapt (Mar 27)
You can now use auto-translation for Arabic and Hebrew in Translate & Adapt. Make sure your theme supports right-to-left text direction.
Combine multiple discounts within a single order (Mar 28)
Staff can now combine various discount types within a single order on the POS system.
This new feature empowers merchants to apply product, order, shipping, and custom discounts simultaneously, offering more flexibility and savings to their customers.
Assign staff access to specific retail locations (Mar 28)
Keep retail operations seamless and efficient with the ability to manage staff by retail location. This update enhances control on staff accessibility, leading to more organised operations.
Specify which retail location can be accessed by staff when accessing Shopify POS using their unique PINs. With this location-specific access, you can maintain tighter control over multi-location operations and preserve data integrity.
Customer receipt selection on POS (Mar 28)
Customer receipt selection at POS checkout is a powerful new way for retailers to connect with customers and gain valuable insights into their shopping behaviour.
With this feature, Shopify POS can instantly match payments from POS transactions to buyers in the Shop Pay network, allowing staff to seamlessly capture customer emails at checkout.
By unlocking this capability, retailers gain unprecedented visibility into their retail buyers. Collecting emails and marketing opt-ins from new customers is streamlined, and connecting in-store transactions to existing online shoppers is seamless—giving merchants a more accurate view of buyer behaviour across all their sales channels. With more efficient customer data collection in store, businesses can level up personalization for customers, deliver better service, and increase LTV.
Cash tracking improvements for POS (Mar 28)
Two key workflows for cash tracking in POS are now available in the POS channel in the Shopify admin.
Remotely close cash tracking sessions: Cash tracking sessions can now be closed remotely from the POS channel when you are not able to do so from the device running the POS app, increasing accuracy in reporting and avoiding stale open sessions.
Download register shift summary: The POS register shift summary can now be downloaded from the POS channel for each location, making it easier to export and analyse reports.
Checkout validation for POS checkout (Mar 29)
Capture important data in store by enforcing customer detail collection and staff attribution at checkout. The available customer details are first name, last name, email, and phone number.
When checkout validations are enabled, a prompt to add a customer or assign staff will be surfaced in the POS checkout flow. When a customer detail is ‘recommended’ the staff member will be prompted to enter the information but is able to skip and complete the sale without customer details. However when a customer detail is ‘required’ the staff member must enter the required information in order to complete the sale.
Staff attributions can be customised as automatic or manual and once turned on are required for each checkout. Checkout validation settings are configured in the Shopify admin.
Set Collective "Imported products" to "active" within the App (Apr 02)
Collective Retailers are able to set "Imported products" to "active" within their Collective connection. Retailers can select up to 30 products at a time and set them to "active", eliminating the need for Retailers to manage "imported product" status in their Core Products page.
By managing product status directly within Collective, the process of publishing products is streamlined, and go-live is much faster for Retailers.
Markets Pro: undeliverable + return to sender charges (Apr 02)
Shopify has released undeliverable state adjustments for Markets Pro labels. Merchants will see adjustments for undeliverable charges in their Payouts moving forward, with details available in Order timeline events.
When is a package deemed undeliverable?
If a package can't be delivered to a customer, then it's in an undeliverable state. The reasons for undeliverable shipments varies, but the following are some common reasons for a package to be undeliverable:
What should I expect if my package is undeliverable?
Generally, if a package is considered undeliverable, then you receive an email from Shopify Support with details on why the package is undeliverable, and the outcome for the package. In some cases, DHL Express might contact the merchant or buyer directly. The outcome for an undeliverable package might be any one of the following, which will vary depending on the carrier, the location of the package, and the reason for the undeliverable status:
These outcomes usually incur a fee, which is indicated on your next payout and in the order's timeline events.
Welcome to Superco: On Shopify, a weekly bulletin to keep you up to date with Shopify Plus news and updates.
Shopify has released three new fulfilment related tasks in Flow.
When using the Shopify app on tablet, the tab bar has been replaced with a sidebar, providing quick access to important pages, sales channels, and apps.
Additional keyboard shortcuts have been added to the theme editor to unlock quick left sidebar navigation and toggling tools, such as the preview inspector, and updating the preview window width.
You can view a full list of the available keyboard shortcuts by using ctrl + / on a PC or command + / on a Mac.
When suppliers create price lists, they can now offer retailer margins with up to 2 decimal points. Previously, suppliers could only offer margins as whole numbers (i.e 10%) but now, they can offer margins with up to 2 decimal points (i.e 10.75%).
This enhancement provides more flexibility and accuracy in pricing strategies, offering a more tailored approach for each partnership.
Within the Retailer Discovery experience, "typical margin" values will be rounded to the nearest percentage.
Shopify is improving its Markets Pro payouts communication by providing guidance on how you can unblock a stuck payout.
Because Markets Pro uses a Merchant of Record for international sales, payouts are different from domestic orders.
Before this update, if your order required an action to unblock a payout you had to contact support. Now, if a payout is blocked, you will be notified by a link in your Shopify admin which will take you to your Orders page. From there, you can view a filtered list of any blocked Markets Pro orders. If you click an individual order, you can view a banner with instructions you can follow to release the payout.
You can also identify any blocked payouts proactively in Finances / Payouts / Transactions where the payout status will read: Action Required. This status will become Pending after you have released the payout and there is a scheduled payout date.
After the payout is released, it will be processed and delivered to you on the 1, 8, 15, or 22 of the month. It must meet the criteria of being fulfilled, having a tracking number, and being scanned by the carrier.
New login requirements for the Order Status Page (Mar 21)
To enhance the security of merchant and customer information, new login requirements to the Order Status Page leverage advanced security measures to provide additional protection.
Customers can access the Order Status Page without logging in for a limited timeframe and/or number of browser visits.
After these timeout parameters have been reached, customers must provide credentials to access the Order Status Page, such as phone number, email address, order number, or by using passwordless login.
Shopify Collective product error state & recommended actions now visible to Retailers (Mar 25)
Retailers now have the ability to easily identify the status of each product across various sections, including the "Suppliers" tab and individual connections, with a specific focus on highlighting unsellable products.
Within each connection, there is a new "Errors" tab that houses products that are active on the retailer's sales channels, but currently have errors making them unsellable. These products display an alert icon with a recommended action.
The "Imported" tab has also been improved so that any unsellable products in this list display the alert icon and recommended action. Bulk actions and an "Errors" filter are available on both the "Imported" and "Errors" tabs to help facilitate the recommended actions.
The product state messages are:
Depending on the error type, retailers may need to contact the Supplier, review variant limits, or remove out-of-stock products from their store. These actionable recommendations aim to guide retailers in resolving issues promptly.
Retailers will now receive weekly emails highlighting unsellable products that require immediate attention, ensuring Retailers stay informed and can take necessary actions.
Collecting and recording partial payments (Mar 26)
You can now collect and record multiple partial payments for orders with payment terms in your Shopify admin.
With partial payments you can offer flexible payment options to your customers, let your customers pay with multiple payment methods on a single order, and collect deposits or upfront payments.
As a result of this feature, you will no longer need to specify the expected payment method when creating an order from draft. You can specify the payment method when recording the payment on an order.
Abandoned checkouts by region (Mar 27)
You can now see which country customers who abandon checkouts are from. You can also filter them based on the countries you currently sell to and the ones you don’t.
Support for auto-translating Arabic and Hebrew in Translate & Adapt (Mar 27)
You can now use auto-translation for Arabic and Hebrew in Translate & Adapt. Make sure your theme supports right-to-left text direction.
Combine multiple discounts within a single order (Mar 28)
Staff can now combine various discount types within a single order on the POS system.
This new feature empowers merchants to apply product, order, shipping, and custom discounts simultaneously, offering more flexibility and savings to their customers.
Assign staff access to specific retail locations (Mar 28)
Keep retail operations seamless and efficient with the ability to manage staff by retail location. This update enhances control on staff accessibility, leading to more organised operations.
Specify which retail location can be accessed by staff when accessing Shopify POS using their unique PINs. With this location-specific access, you can maintain tighter control over multi-location operations and preserve data integrity.
Customer receipt selection on POS (Mar 28)
Customer receipt selection at POS checkout is a powerful new way for retailers to connect with customers and gain valuable insights into their shopping behaviour.
With this feature, Shopify POS can instantly match payments from POS transactions to buyers in the Shop Pay network, allowing staff to seamlessly capture customer emails at checkout.
By unlocking this capability, retailers gain unprecedented visibility into their retail buyers. Collecting emails and marketing opt-ins from new customers is streamlined, and connecting in-store transactions to existing online shoppers is seamless—giving merchants a more accurate view of buyer behaviour across all their sales channels. With more efficient customer data collection in store, businesses can level up personalization for customers, deliver better service, and increase LTV.
Cash tracking improvements for POS (Mar 28)
Two key workflows for cash tracking in POS are now available in the POS channel in the Shopify admin.
Remotely close cash tracking sessions: Cash tracking sessions can now be closed remotely from the POS channel when you are not able to do so from the device running the POS app, increasing accuracy in reporting and avoiding stale open sessions.
Download register shift summary: The POS register shift summary can now be downloaded from the POS channel for each location, making it easier to export and analyse reports.
Checkout validation for POS checkout (Mar 29)
Capture important data in store by enforcing customer detail collection and staff attribution at checkout. The available customer details are first name, last name, email, and phone number.
When checkout validations are enabled, a prompt to add a customer or assign staff will be surfaced in the POS checkout flow. When a customer detail is ‘recommended’ the staff member will be prompted to enter the information but is able to skip and complete the sale without customer details. However when a customer detail is ‘required’ the staff member must enter the required information in order to complete the sale.
Staff attributions can be customised as automatic or manual and once turned on are required for each checkout. Checkout validation settings are configured in the Shopify admin.
Set Collective "Imported products" to "active" within the App (Apr 02)
Collective Retailers are able to set "Imported products" to "active" within their Collective connection. Retailers can select up to 30 products at a time and set them to "active", eliminating the need for Retailers to manage "imported product" status in their Core Products page.
By managing product status directly within Collective, the process of publishing products is streamlined, and go-live is much faster for Retailers.
Markets Pro: undeliverable + return to sender charges (Apr 02)
Shopify has released undeliverable state adjustments for Markets Pro labels. Merchants will see adjustments for undeliverable charges in their Payouts moving forward, with details available in Order timeline events.
When is a package deemed undeliverable?
If a package can't be delivered to a customer, then it's in an undeliverable state. The reasons for undeliverable shipments varies, but the following are some common reasons for a package to be undeliverable:
What should I expect if my package is undeliverable?
Generally, if a package is considered undeliverable, then you receive an email from Shopify Support with details on why the package is undeliverable, and the outcome for the package. In some cases, DHL Express might contact the merchant or buyer directly. The outcome for an undeliverable package might be any one of the following, which will vary depending on the carrier, the location of the package, and the reason for the undeliverable status:
These outcomes usually incur a fee, which is indicated on your next payout and in the order's timeline events.
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