A technology-first approach to technical services.
Signing up for an account and requesting work is quick and easy. As soon as you approve an estimate, we can start work on your Shopify store within one working day.
When you sign up for an account on SuperCo, we ask you to agree to our terms of business and provide your store ID, email address and phone number. You must also choose between a pay-as-you-go or a subscription plan. Once set up, we will request development permissions through out Shopify Partners account.
You can submit a ticket by sending us and email or by creating a request in your client portal. Being granular about the requirement, providing screenshots and videos helps us interpret better your requirements so we can deliver your work in the shortest possible time.
You can request an estimate when you submit a ticket. Once we've prepared the estimate, we enter it to the system for you to approve. After you approve the work, the ticket is assigned to one of our team members and you will see the status change from Booked to Working.
When we have fished the work, the ticket status will be changed to Review. By the time is has got to this stage, we have checked the quality of the work. You have up to three days to review the work and ask for amends. If you approve or after three days, the work is deemed completed and we change the status to Live.
Our proprietary system means that every ticket goes through the same rigorous quality controlled process. See the ticketing workflow below: